Refund & Return Policy – Chrome Hearts Eyeglasses

At Chrome hearts eyeglasses, we are committed to providing authentic and high-quality Chrome Hearts eyeglasses. If you are not completely satisfied with your purchase, we offer a hassle-free refund and return policy to ensure your shopping experience is smooth and worry-free.

1. Return Eligibility

To qualify for a return or exchange, your Chrome Hearts eyeglasses must meet the following conditions:
✅ Must be unworn, unused, and in brand-new condition.
✅ Must be returned within 14 days of the delivery date.
✅ Must include all original packaging, cases, cleaning cloths, and authenticity cards.
✅ A valid proof of purchase (receipt or order confirmation) must be provided.

⛔ Non-Returnable Items:

  • Customized or prescription lenses.
  • Damaged, scratched, or altered eyeglasses.
  • Clearance or final sale items.

2. Refund Process

Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund.

  • Approved refunds will be issued to your original payment method within 7-10 business days.
  • Shipping costs are non-refundable, unless the return is due to our error (e.g., wrong item shipped, defective product).
  • If the return is denied, the item will be sent back to you at your expense.

3. Exchanges

If you receive a defective or incorrect pair of Chrome Hearts eyeglasses, we will replace them with the same model at no additional cost. Please contact us within 7 days of receiving your order to request an exchange.

4. How to Initiate a Return

To start a return, follow these steps:

1️⃣ Contact our customer support team at [your email or phone number] with your order details.
2️⃣ We will provide a Return Authorization Number (RAN) and return instructions.
3️⃣ Securely package the eyeglasses, including all original accessories.
4️⃣ Ship the item using a trackable shipping service. You are responsible for return shipping costs unless the item is defective or incorrect.

5. Warranty & Authenticity Guarantee

We guarantee that all our Chrome Hearts eyeglasses are 100% authentic and come with manufacturer warranties against defects. For warranty claims, please contact us with your proof of purchase.

6. Contact Us

For any questions regarding returns, refunds, or exchanges, please reach out to us:
📧 Email: [your email]
📞 Phone: [your contact number]
📍 Address: [your store location]

We appreciate your trust in us and look forward to providing you with the best Chrome Hearts eyewear shopping experience! 🕶️✨